[Resolved]  Axis Bank — Auto debit without consent of customer

Address:

New Delhi, Delhi, 110045

Dear Sir,
I am a customer of Axis bank my Customer id[protected].
I found irregularities in my credit card bill and ask few clarification but may be 2 weeks passed no clarification from the bank side.
Axis bank deducted Rs 63473/- from my account with out my consent and again put lien on around 17835/- .
My question is I never said I will not pay the amount but was seeking the clarification on my queries. If you check my account there is not showing any credit card details against me but as per the bank they have issued a new credit card to me but I did not receive that so I asked to provide me the receipt of delivery 15 days past no reply from bank
Even I am not aware what is my pending balance against my credit, Some time I receive mail total due is 63000/, some time 78000/ some time 81000/.
I am a teacher but I really sad to say this is really a bad experience from a recognized bank.
Even I requested them that as RBI rules says a consumer can be allowed to pay in installments to all dues. but bank does not listen to that
now even I don't know how much money Bank is going to deduct I am totally in confused state even I am afraid of this that when salary would be credited this month that also bank may put on lien.
So my sincere request please look into this issue and please provide me the solution.
I just need a clear picture. If possible please provide me all the clarification I asked to customer care.
I have all the mails received from the bank if required can be forwarded to you
With hope that I would get proper justice from you and looking forward to your cooperation