Hi Sir/Ma'am,
I opened an Axis bank ASAP account(Account number: [protected]) on 5th September. I was not able to login to the internet banking, unable to use the online debit card as well. I had raised a ticket with Axis bank support on 8th September morning with ticket number 44664246. I was informed that within 2 working days my account would be active. Now, I get a message from Axis bank that the amount of Rs. 6500 has been deducted from my account for account closure. Axis bank have taken my money and and closed my account without my permission.
I spoke to the Axis bank customer care and they told me that my Aadhaar details did not match. Now my questions are:
1. While opening the ASAP account, I entered my Aadhar number. I got an OTP, I provided that OTP due to which the authentication was successful. On successful authentication, I could see my photo, my address and my name which was sourced from UIDAI database. Everything was correct. How was my details incorrect when I could see my details on successful authentication?
2. I have used the same Aadhar number in all my bank accounts (HDFC, Kotak, ICICI, SBI) along with all my credit cards(American Express, Kotak, HDFC, Standard Chartered). My credit score is above 850+ so I have no idea what verification was done from your end. I can see this as a clear case of cheating.
Axis customer support is saying I will get the amount as a DD in my address, now if my details are incorrect(as per Axis bank), how are they going to send the DD?
Kindly look into this and help here. I have checked on Facebook and many people have complained the same thing regarding Axis bank.
Thanks,
Ankit Goyal
[protected] Was this information helpful? | 
