Axis Bank — Axis Bank Add on card promotional offer

Address:

Pune, Maharashtra

Hi This is pertaining to the promotional offer that was communicated to me in the month of November 2014 by one of the employees working for Axis Bank Credit card division. As I am holding a primary card of Axis Bank (miles & more credit card) the offer was if i order an addon card for one of my family members a gift for each card issued will be given (scarf for any female card holder & tie for any male card holder) Accordingly I had ordered 3 add on cards for my family members. All the 3 cards were delivered in November itself but unfortunately none of the gifts (scarf and tie) were delivered. I did speak with one of Axis Bank's branch managers -Pankaj but even he was unable to resolve the same. Then it was Mr. Ashish Dindore (Manager - Affluent Cards) who agreed that the bank had given the promotional offer & had committed to send the same . It has been over 3 months and I feel being misguided / cheated. The issue is not of the gifts but the way in which a reputed bank like Axis treats their loyal customers Regards Vishal