[Resolved] Axis Bank — Axis Bank blocked customer ID

Askem

Address:

Mumbai City, Maharashtra, 7000020

My mother's customer ID was blocked by Axis Bank Fort Mumbai branch 6 months ago.
In last 6 months, in spite of dozens of contacts to find out why the ID was blocked, bank employees are not telling us the reason.
They keep giving different answers and keep wasting time and donot tell how we can get customer ID unblocked. We approached senior official but no outcome .
It is getting very frustrating.. Please advice how we can we find out why ID was blocked and how we can get the ID unblocked ?
We are hearing scary things about corruption and bribery in Axis Bank employees.

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May 11, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Feb 18, 2017

Updated by Askem Axis bank fort Mumbai branch blocked mother's customer ID 6 months ago.
In spite constant efforts to know the reason ..the employees have not given the cause of ID block and the method how we can get it unblocked.
We are very unhappy with the customer service and treatment of customers like me.
All we need is the reason for ID block and what we need to do to get ID unblocked.

Verified Support

Mar 01, 2017

Axis Bank Customer Care's response Hi,

We're sorry you had this experience and want to make this right. Please ask the account holder to share her concerns at http://bit.ly/2gulbtN and our executive will get back at the earliest.

Regards,
Axis Bank

Mar 27, 2017

Updated by Askem OMG...How can my deceased mother call you morons from heaven ? Its 8 months since she passed away and I am registered nominee of her trying to get funds transferred.
You bankers need to read section 45ZA, 45ZB of Banking regulation Act, RBI rules 20.1.2 and your own banks
customer booklet section 8.8.1 where you make false promises to transfer deceased accountholder's funds to registered nominee. Sad..your banking license survived in Dec.2016.