[Resolved]  Axis Bank — Axis Bank Charged Bounce Charges And (SI fail chrg loan repayment+GST/8769258) even emi was deducted on same day

Hello,

I Sudhakar have a savings account with Axis Bank. I had an ongoing personal loan with Axis Bank. On the 5th of each month, ecs are debited from the Axis account using EMI. Then I also got a message from the bank that my EMI rebounded. And they charged me a check bouncing penalty at rs 400/-. When a bank representative was asked, they replied that the ECS mandate was put up for clearing early in the morning this time, so it was rejected as I didn't have enough at the time, and on the second clearing it was credited to my credit account. Every time they issue the ECS mandate in the evening, this time they send the ECS clearing in the early morning. Since I don't want to have a savings account with Axis Bank, I usually deposit money the day before or the same day to avoid uncertain deductions from the minimum balance due. since I don't want my emi to jump.
You received the payment there on the same day. but i have to bear the bounce fees and even it will bounce in my cibil score check which is actually not the case. My maturity has never been pending in my financial history, but it won't be the same now. I would have willingly paid the fees and accepted my Cibil refund if they had not deducted the amount on Feb 5th. But they stripped the EMI and sent a bounce message and billed customers, which is unethical.
following is my customer id [[protected]]
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May 9, 2023
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2023
Axis Bank Customer Care's response
Hi, we request you to confirm the last four digits of your Loan account so that we can check and assist you further. Regards, Team Axis Bank.
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