Axis Bank — axis bank credit card fraud transaction

Address:

110092

This is to inform you that there was fraud transaction from my axis bank credit card of rs 17500 /- on 17th sept 2016.
On the same day i have logged complaint to the customer care of axis bank regarding the same
I have submitted fir copy along with covering letter with all the details to my main branch i. E. Ashoka niketan, new delhi mentioning fraud transaction from credit card and dispute id is[protected] which bank gave me. I received mail from nodal officer (Anubhooti negi) on 5th jan 2017 that my case has been accepted by insurance team and temporary credit was made to my credit card so that credit card statement is not generated for that month.
Now again axis bank made debit to my account stating that case is not accepted and new bank statement was generated in aug of amount rs 17711/-
I request you to look into this as soon as possible otherwise i have to raise this in consumer forum.