Axis Bank — axis bank employee not closing my account

Dear sir i am subhash verma from lucknow my a/c[protected]
Axis bank patrakar puram lucknow
Bank cont. [protected], [protected]
I requested to close my account on 11 of july 2017 and filled a closer form. I stil wait for deactivate confermation message but i did not got any message then after 3 days i went to another near by axis bank in indiranagar to check deactivation. There's employ say to me your deactivation request did not sent form your branch.. So again i went to my main branch and asked to theirs employ then she say sorry sir today i will send request after that i sitill wait for message but did not get then again i call to bank she pick phone and said your request has been sent and you will get confernmation message within 2 days but sir my account not close yet but also apply charges today..
So dear sir please help me to close my account.
Thank you sir..