Axis Bank — axis bank fastag fraud detection

Hi am using axis fastag wallet id - [protected]... I recharged the tag for 800 rupees on 15.1.2020.. I was traveling from coimbatore to chennai on 16.1.2020... When i saw my wallet record.. Around 110 rupees was detected showing n/a..in between the tolls in my route some amounts are detected for tolls which is madhya pradesh n uttar pradesh (Choundha, jajau, baros).. I don't know how is that even possible... So kindly look into it and refund the amount which has been detected.. Make sure this is not repeated also... Am hereby attaching the screenshot of the wallet statement..
The same thing repeated again two times and still the issue was not solved and they don't give a proper explanation also..
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2020
Axis Bank Customer Care's response
Hi, we request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. We regret the inconvenience caused. Regards, Team Axis Bank.
Feb 24, 2020
Updated by Siddharth90
Already all the details mailed to etc.management.axisbank.com
Feb 24, 2020
Updated by Siddharth90
But no response till date... Already one month lapsed
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