[Resolved]  Axis Bank — Axis Bank Home Loan Issue

Dear Concern

Till date not clear what will be the Pre EMI for this month . I have been requesting again and again for Pre SMS Alerts before due date but no luck as of now .

In Short My Simple Concern is How much sufficient Balance should I maintain to avoid bounces and where will this Reversed amt reflect / revered from billing

I have seen trend of 19084 to max20322 NO t able to under stand . EMI Is again bounced today with the available balance of 20820 /- as per emi trend ..

Can any one of your representative can call n explain .

From: nodal.[protected]@axisbank.com [mailto:nodal.[protected]@axisbank.com]
Sent: Tuesday, November 12, 2013 10:17 AM
To: Yashkant Bhatt
Subject: RE: HOME LONE NO[protected]PHR[protected]

Dear Sir,

This is with reference to your appended email dated October 14, 2013 pertaining to your home loan account no. PHR[protected] maintained with us.

At the outset, please accept our apologies for the delay in responding to you.

We wish to confirm that the loan pre-EMI payments till October 2013 have been duly received by us and hence, as committed to you in past, we have initiated reversal of overdue and late payment charges (amounting to Rs.1149/-) as a one-time service gesture.
The same would reflect in your loan account within next 7-10 working days.

Further, we advise you to kindly maintain sufficient balance in your account for ensuring seamless monthly payments towards your loan account and avoiding any such inconvenience to you going forward.

In view of above details, we understand that your concern has been duly addressed.

Should you require further clarification or assistance in this regard, please feel free to get in touch with us at [protected]@axisbank.com.

Assuring you of our best services,

Regards,

Divya Bajpai
For Nodal Officer- Grievance Redressal
Axis Bank Ltd.
Ph. No:[protected]
From:Yashkant Bhatt[Yashkant.[protected]@tatatel.co.in]
Sent:10/14/2013 5:41:21 PM
To:cmt.[protected]@axisbank.com, [protected]@axisbank.com
Subject:RE: RE: RE: HOME LONE NO[protected]PHR[protected]

Dear Team

The Said Amt is already been debited from my account for the month of Sept please check your records and same has been update to your Dehradun Collection team with chq no / date .


Warm Regards,
Yashkant Bhatt


From: cmt.[protected]@axisbank.com [mailto:cmt.[protected]@axisbank.com]
Sent: Saturday, October 12, 2013 4:25 PM
To: Yashkant Bhatt
Subject: Re:RE: RE: HOME LONE NO[protected]PHR[protected]

Dear Sir,

We refer to your appended email dated October 01, 2013 with regard to your homeloan account maintained with us.

In the aforesaid context, we wish to confirm that upon receipt of your complaint, we had arranged for a detailed investigation into the matter.

We wish to submit that the pre-EMI for the month of September 2013 is still pending as the same got returned on account of insufficient funds on the day of ECS presentment. We request you to kindly provide your confirmation towards re-presentment of ECS for September 2013 so that we may go ahead with the requisite process.

Further, with regard to charges levied on your loan account towards ECS return, we are happy to inform you that the aforesaid charges would be refunded to your loan upon successful payment of the pending pre-EMI for the month of September 2013.

You are requested to kindly get in touch with our colleague, Mr. Anish Agrawal at [protected] who would help you with any further queries in this regard. Alternatively, you may also write to us at [protected]@axisbank.com

Assuring you of our best services,

Regards,

Divya Bajpai
For Nodal Officer – Grievance Redressal
Axis Bank Ltd.
Ph. No. –[protected].
From:Yashkant Bhatt[Yashkant.[protected]@tatatel.co.in]
Sent:10/1/2013 1:23:00 PM
To:cmt.[protected]@axisbank.com
Subject:RE: RE: HOME LONE NO[protected]PHR[protected]


Dear Team,

Thanks for the Update . But issue is still not addressed hear Amt was there in my account but after SMS you have not given time to recheck the balance as the Amt you have charged was more then the previous month . Ideally Customer Should get the SMS mentioning amount before Schedule date this will not only increase Customer satisfaction but also help in minimizing bounce cases .


Regards
Yashkant Bhatt

From: cmt.[protected]@axisbank.com [mailto:cmt.[protected]@axisbank.com]
Sent: Wednesday, September 25, 2013 5:23 PM
To: Yashkant Bhatt
Subject: Re:RE: HOME LONE NO[protected]PHR[protected]

Dear Mr.Bhatt,

We invite reference to your email dated September 24, 2013 regarding your Home Loan Account.

Apropos of the above, we request you to refer the email sent to you on 23/04/2013 vide your complaint reference no[protected].

In our response we had mentioned that interest in your loan account is generated on 10th of every month since your loan is at a partial disbursal stage and accordingly ECS is processed which gets debited from your account in next 2-3 days.

You are requested to keep your account sufficiently balanced before 10th of every month to avoid instances of EMI bounce.

We would also like to inform you that even if ECS for 10th is presented in your bank after 10th i.e. 12th or 13th, on clearance we update it with the value date of your EMI cycle i.e. 10th.

For representation or deposit of EMI by cash or cheque, we have forwarded your request to our collection department and they will call you shortly for the same.

Assuring you of our best services, always.

Best Regards,
Walter Richard
Nodal Office-Grievance Redressal Unit
Ph:[protected]

From:Anish.[protected]@axisbank.com[Anish.[protected]@axisbank.com]
Sent:9/24/2013 2:25:06 PM
To:CMT.[protected]@axisbank.com, [protected]@axisbank.com, Mahima.[protected]@axisbank.com, Anirudh.[protected]@axisbank.com
Subject:RE: HOME LONE NO[protected]PHR[protected]


Dear Team,

Please refer email sent to customer vide interaction id[protected] on
23/4/13.

Following email was sent

Dear Mr. Bhatt,

We refer to your email dated April 19, 2013 regarding your Home loan
disbursement request.

This is further to your telephonic conversation with our Bank official Mr.
Anish Agarwal, we understand that your home loan has processed with partial
disbursement.

We wish to clarify that as per Partial disbursement process, interest on
your home loan gets due on EMI cycle only. Since the ECS is banked as per
interest on 10th of every month, it hits in your bank account in 2 to 3
days.

We have also reversed the cheque bouncing charges to your home loan
account, it will reflect in your Loan account in next 2-3 working days.

Trust this clarifies your query.

In case of further assistance in this regard, you may also write to
[protected]@axisbank.com.

Assuring you of best services,


Customer is again complaining on the same issue... we had informed customer
to keep balance as per his emi cycle i.e. 10th... still customer is not
keeping balance on time... in above email sent it was clearly mentioned
that his case was on partial disbursal stage... hence interest amount
generates only on 10th as per which ecs is banked which may hit his account
in 2-3 days... still customer did not keep balance and is complaining that
ecs hit on 13th morning...

Please ensure rejection of the complaint and send following reply in
reference to the earlier reply sent to the customer...

Dear Customer,

Please refer the email sent to you on 23/04/2013 vide your complaint
reference no[protected], it was clearly mentioned to you that interest in
your loan generates on 10th of every month since your case is at partial
disbursal stage and accordingly ECS is sent which may hit in your account
in next 2-3 days.

You are requested to keep your account sufficiently balanced before 10th of
every month to avoid any not clearance of emi s.

We would also like to inform you that even if ECS for 10th is presented in
your bank after 10th i.e. 12th or 13th, on clearance we update it with the
value date of your EMI cycle i.e. 10th.

For representation or emi deposit in cash or cheque, we have forwarded your
request to our collection department and they will call you shortly for the
same.


Warm Regards,
Anish Agarwal,
Customer Care Manager,
RAC Chandigarh.
Email us at - [protected]@axisbank.com
Call us on :[protected] /[protected]/[protected]
Customer Service Timings : Mon-Fri - 9.30 am to 4.30 pm/ Sat - 9.30 am to
1.30 pm


From: Yashkant Bhatt To:, Cc: vandana walia Date:[protected]:31
Subject: RE: HOME LONE NO[protected]PHR[protected]


Dear Concern,


Request to please look into this case .

Just to Summarize

ü I received message from bank on 12th Sept regarding increase in
base rate “ Hello, On account of increase in Axis Bank base rate
the interest rate on your loan a/c no PHR[protected] has increased
by .025%effective 20th Aug “ at 12 3.28 PM .
ü I have maintained the sufficient balance on said date but fail to
understand that how come I got charged excess other than said
amount .
ü Please note my monthly Pre Emi was 19084 /- which sometimes
fluctuates to 20000/-
ü Proactively I visited my branch next day after your SMS for
increase in base fare for extra deposit keeping in mind my previous
experiences with bank .
ü It was to my surprise that ESC attempt was already made on 13th
early morning where as I have deposited the extra amount on same day
.
ü Till date I am waiting for response of reattempt .

Looking forward for prompt response .


Regards
Yashkant Bhatt
Service Manager ( RON )
Tata Tele Services Ltd
C -125 Phase 8 Ind Area Mohali
Email :-Yashkant.[protected]@tatatel.co.in I Ph :[protected]


From: Yashkant Bhatt
Sent: Friday, September 13, 2013 1:33 PM
To: Anish.[protected]@axisba


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