| Address: | 403507 |
| Website: | login.axisdirect.in |
Axis bank has been putting off my request for my trading details for years. The axis direct dept. Claims i should contact the demat account operators. They keep passing the buck to the next dept. Please see the entire complaint below, that was forwarded to the ombudsman:
"sir/ma'am,
Subject : axis bank is not co-operating with my request for log-in details inspite of paying the demat account charges for the past 8 years.
I have been left frustrated by axis bank's incompetence and inability to sort out my issue and there seems to be no other solution in sight but to file a complaint with you.
For the past 3 years, they have been giving me the runaround with regard to my axis bank trading account. When i ask for the log-in details (Which i had earlier misplaced), the axis trading help desk directs me to the depository services; which in turn re-direct me to the bank. The proof is in the email exchange that i am forwarding below!
I had opened this account in 2009 and since then have not logged in once. No one bothered to guide me through the process even on ringing the bank. And yet, they charge me heavily for the account twice a year, the amount being automatically deducted from my bank account.
All i asked of them is to either give me my log-in details so i can begin trading or shut down my trading account so i am no longer charged for the non-existent service.
Kindly look into the matter if possible, to end my inconvenience so that i do not have any further hassle of needing to deal with them legally.
Thanking you,
Gordon desouza.
Axis bank account number : [protected]
Trading account client id: 13624418
Mobile: [protected]
Landline:[protected]
Address: house no 142, ansabhat, mapusa, goa.
403507
Bank branch: panaji (Ga)
Siddharth bandodkar bhavan,
P. Shirgaonkar road
Panaji 403001"
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