Axis Bank — Axis Bank- lien Amount for account which was not in existence for 9 years

Address:Axis bank , airport branch , kolkata

In the year 2012 I joined the co. And they opened salary account # [protected] with Axis bank but not a single salary credited as co wrap up within a week. After few years I have joined another co. And they also opened salary account with Axis bank # [protected] which I am still operating. Until last year I came to know about the previous account for which they charged amount form my existing account without my knowledge. When I called customer service than I come to know that I have one salary account which was opened in the year 2012 which convert to saving account and charges deducted for not maintaining min balance which is now showing negative balance ₹1815.71 and they lien this amount from my existing salary account. My concerns is no correspondence no call from bank in regards to the previous account in 8 years until it came to picture last year. However I am holding active salary account with them from 2014 or 2015 than why I haven't notified earlier in order to settle the dues and they realised after 9 years that is really weird. Please help me!!!
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 27, 2021
Axis Bank Customer Care's response
Hi, we wish to inform you that if salary is not credited for 3 consecutive months then salary account automatically converted into saving account. Please refer to the following link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx to know about charges. Regards, Team Axis Bank
Aug 27, 2021
Updated by Sailesh. Gupta
I agree but the old account was opened in the year 2012 sep and it would have converted to saving account by beginning of 2013 most probably because no salary credited at all once it was opened. What takes axis bank 9 years to notify customer about the existence of old account. Please justify it or I have to move legally to settle the matter and I wont be paying any amount.
Aug 30, 2021
Updated by Sailesh. Gupta
I have registered a complain with National consumer forum under docket#2932783.
Sep 04, 2021
Updated by Sailesh. Gupta
The above complain has been removed and I appreciate the Axis bank representative Mr Subhra for prompt response on my issue and assisted me to resolved it upfront. Thank you!!!
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