Axis Bank — Axis Bank money didn't come out of atm but amount deducted axis bank

Address:

Laggere Bangalore

To,
Manager,
Axis Bank Ltd.
No 1, 2nd Floor, Express Building,
Queens Road, Bengaluru,
Karnataka - 560001.

From;
NAVYA MD.

Acct holder of SBI Bank Basaveshwarnagar, Bangalore 560079
Acct # :[protected]

I went axis bank atm near Kamalanagar Shankarnag Bustand at 10.pm on saturday. I tried to withdraw Rs: 10, 000 but the atm doesnt dispense the cash, even i didnt cash counting sound also. Atlast after 5min atm displayed transaction timeout.
But i received debit message of Rs: 10, 000 to my mobile. Till now i didnt received cash refund. Kindly look into this issue as soon as possible.

AMT WITHDRWA DATE AND TIME :

8TH JULY, 2023 ATM WDL-ATM CASH 2191 AND 2192
SHANKAR NAG BUS STAND
BANGALORE

Regards,
Navya M.D.

[protected]
Laggere Bangalore 560058