[Resolved]  Axis Bank — Axis bank negative balance against rbi rule

Address:

Bangalore, Karnataka

I had an account in Axis Bank, Majestic Branch Bangalore which was started when i joined TCS, Bangalore. I changed the job in May 2013 and thereafter I withdrawn the amount in the account since i will not be receiving any more funds and not going to use further. And requested for account closure in Home branch ( I had to take half day off from my office for this).
I was under impression that my account is closed. But on 6th May 2017, I got to know from Axis bank Gurgaon that I have negative balance in my account.
Unfortunately i lost the acknowledgement slip while relocation which was given to me at the time of account closure. Got a call from Majestic Branch Bangalore upon complaint, i received reply that account will not be closed unless i show them acknowledgement slip.

Neither I was aware that my account is still not closed, nor any intimation (through SMS, email or call ) was there from bank side

According to the RBI notification, banks should not take undue advantage of customer difficulty or inattention. Instead of levying penal charges for non-maintenance of minimum balance in ordinary savings bank accounts, banks should limit services available on such accounts to those available to basic savings bank deposit accounts and restore the services when the balances improve to the minimum required level.""

Also it says clearly that: as per a directive from the reserve bank of India (RBI), banks have been asked to stop imposing charges for non-maintenance of minimum balance once the balance touches zero, the times of India reported. The central bank has also given the customers an option to approach the banking ombudsman in case lenders continue to debit charges on such accounts, creating negative balance.""

I will be forced to go through the banking ombudsman and write to RBI about this if no action is taken.
Please find the RBI note :https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0
Check the last quote of annex.

Waiting for a positive reply

Thank you.

Mohit Kumar
Customer ID[protected]
Ph.[protected]