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Axis Bank — axis bank no dues certificate from bank

I am sumit, i had axis bank credit card and in year 2014, and i made settlement in rs. 19800. Now i applied for home loan, and my banker need no dues certificate from axis bank because it is showing up in cibil

When i ask axis bank escalation department they told me to clear my all dues than they will issue me n. D. C. Which is showing up as ~31000. I told them clearly that i had already settled this with bank but no resolution till date

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    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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