Axis Bank — Axis bank, personal loan statement and emi deduction

Address:

411027

Hi, I applied for personal loan from Axis bank in month of November-2015 and th efirst EMI was deducted within 20 days of crediting the amount in my account. Generally when a person gets a loan, he will be given a welcome kit in which every details of Loan are mentioned. i.e. Loan Number, EMI amount, Balance Carried Forward etc. Also a statement is dispatched to person's address after deduction of each EMI. I haven't got anything as of now. Axis bank is of 0 rate in Customer support. At the time of loan application, they told me that they will send me everything. Why should i called them to dispatch me each document ? The axis bank representative is Vaishnavi ([protected]). This is the only detail of the Representative that i have. It's not like that i haven't tried to call them. I called them many times. Surprisingly, Axis bank website doesn't have any section related to complain. They have section for new application form to attaract the customer. Once a person becomes customer, no section for him to register complain. It's too horrible in this kind of Information Technology World, isn't it? Please resolve it. Regards, Ajay Raina. [protected]