[Resolved]  Axis Bank — Axis Bank PTL/SCG.VISA.POS/15.10.22

Without my permission some amount getting debited from my account, It is mentioned in the statement like PTL/SCG.VISA.POS/15.10.22. If I ask customer care they say if I use my debit card in petrol bunk it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The bunk or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the why i was not alerted on this. If we repay loan or cc bill you guys keep on msging right why can't do this .

I need a proper response for this and i need my money back till now which is debited.
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Dec 6, 2022
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2022
Axis Bank Customer Care's response
Hi, we request you to share with us your registered contact number for further assistance in the referred matter. Regards, Team Axis Bank
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