Axis Bank — axis bank refund not reflected from myntra

Axis bank — refund not reflected

Hi i am aratrika sen
I have a refund of rs, 11276 from myntra which was processed long back but hasn’t reflected in my account yet.
Customer care not supporting
Reference number [incident: in[protected]]

I had a word with myntra and they have sent me mail regarding the amount being initiated and the reference number.
It was processed on 24th march but why isn’t is reflecting in my account. I tried calling customer care but they aren’t supporting.