Axis Bank — Axis Bank reps running credit card lies

Address:

Madhyamgram, Kolkata

One rep from Axis Bank lied to me about the credit card charges, he promised me that there's no charges either yearly or when joining for salaried customers.
Then on call today after a year (now that yearly charges are there on my card), he tried to gaslight me by saying that he'd promised a different card and I got a different card, like what does that mean?
Axis Bank is completely unhelpful, copy-pasted responses from the Principal Nodal Office. Even though I keep attaching the MP3 file and providing proof, they're sending me the same copy-pasted response "We would like to reiterate you that we still haven't received any attachment. We request you to resend the same. Kindly resend the attachment in MP3 format for further investigation."
Have a look at the recording yourself here:
https://drive.google.com/file/d/1Oun3zjkAc3_xjanFPX9CWeCqdHyDm4sa/view