[Resolved]  Axis Bank — Axis Bank UPI amount debited but the merchant did not receive the amount

I did a UPI transaction on 14th Aug 23 from my UPI ID

Payer UPI ID : [protected]@axisb
Payer Mobile nos : [protected]
Payer Account Number & IFSC : [protected] & HDFC0000542

Payer Bank : HDFC Bank

Amount : 80763.00

Amount got debited from my account but instead of crediting the same into account number :[protected]

Payee UPI ID : [protected]@okbizaxis

the money got credited in wrong account as below :

Payee Account Number & IFSC : [protected] & UTIB0000000

I did similar transaction on 9-Aug-23 which was success. But how come
now the account number got changed all of sudden. I am waiting long to get this amount reversed in my account back.

Please help this solve immediately as Payee is asking same amount from me again and i have to go thru this truama again.
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Feb 23, 2024
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2024
Axis Bank Customer Care's response
Hi, we request you to liaise up with the remitting bank from where the money has been debited for further assistance in the referred matter. Regards, Team Axis Bank
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