Axis Bank — Axis Credit Card 1000% Interest Charged

Dear Sir / Madam,

This is in reference to my AXIS Bank Credit Card No. [protected] and my mobile number [protected]. ( Incident Month September 2020)

I'm a 8 years old customer to Axis Bank and Regularly Pay the payment on time, Axis Bank Charged so much interest in Moratorium period, Due to Covid-19 I'm facing some financial difficulties due to that I couldn't pay the entire outstanding amount, So I have requested Axis Bank to Convert entire Outstanding into EMI and They Converted 6 EMI for the upcoming months.

In the Next Month Bill I see Rs.13000 was charged, I was shocked and I have contacted axis bank customer care and said I have converted entire outstanding to EMI then why I have been charged for 13000 and They have said that Rs.92 was not converted, so we charged Rs.13000 as interest, This was not informed me at the time of EMI conversion or later period.

I was contacted customer and wrote numerous email to the Axis Nodal Officers, I got reply like process. Its seems to be no one care about the customer in axis bank.

Its been frustrating, 1000% Interest charged, no one from Axis Bank ready to accept the mistake and revert the same, instead they try defend each one of them.

I couldn't pay these unrealistic charges from Axis Bank, Please requesting you guys to respect the customers with reasonable charges.