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[Resolved]  Axis Bank — Axis Easypay Payment Gateway payment Dispute

I have made a fees deposit of Rs. 1500.00 to Local Tax (Trade Fees) to Comp Cell WBSRDA P&RD KOLKATA via Axis Easypay Payment Gateway (Trans. ID :[protected]using SBI Debit Card (ending 0468) on 12/04/22 at 04.01.11 pm. But department (Comp Cell WBSRDA P&RD KOLKATA ) does not trace the payment. If payment transfer to the Dept. Please send me any reference/document supporting the transfer of fund from your Gateway to the Department (Comp Cell WBSRDA P&RD KOLKATA). If transfer is not made till date please refund the amount to issuing Credit Card Account.

Attch : Axis Easypay Payment Slip
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May 13, 2022
Complaint marked as Resolved 
I can not communicate the Axis Bank Customer care by eMail... I can not found any Email address dedicated for Axis easypay dispute... I contact local Axis bank for that. They provide an IVRS phone no. 02267987700 where there is no option for Axis easypay. Please provide me if any email ID or Customer care Executive Phone no. which is for Axis Bank Easypay...
Axis Bank customer support has been notified about the posted complaint.
May 13, 2022
Updated by Chandrapur GP
Other toll free nos. (IVRS) starting with 1800 ... does not have any option for Easypay. Axis bank Customercare website provide many nos. & Email ID but not any for Axis Easypay or non-axis bank customer... Please provide any email ID or Grivence redressal Contact & oblise
May 13, 2022
Updated by Chandrapur GP
I can not communicate the Axis Bank Customer care by eMail... I can not found any Email address dedicated for Axis easypay dispute... I contact local Axis bank for that. They provide an IVRS phone no. [protected] where there is no option for Axis easypay. Please provide me if any email ID or Customer care Executive Phone no. which is for Axis Bank Easypay...
Other toll free nos. (IVRS) starting with 1800 ... does not have any option for Easypay. Axis bank Customercare website provide many nos. & Email ID but not any for Axis Easypay or non-axis bank customer... Please provide any email ID or Grivence redressal Contact & oblise
Verified Support
May 15, 2022
Axis Bank Customer Care's response
Hi, we request you to liaise up with the remitting bank from where the amount has been debited for further assistance. Regards, Team Axis Bank
May 19, 2022
Updated by Chandrapur GP
Thank You for your Response... As axis easypay Payment Slip generated, it is clear that payment debited... if it is refunded then please send 'Credit/Refund certificate', which is need to uploaded in Remitting Bank (SBI Card) Dispute reporting...
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