[Resolved]  Axis Bank — axis vistara credit card fraud transaction dispute

Address:	Mumbai City, Maharashtra, 400086
Website:	www.axisbank.com/retail/cards/credit-card/axis-bank-vistara-credit-card/features-benefits

Hi,
I am filing this complaint against axis bank for not investigating and resolving my vistara credit card fraud transaction dispute. Following are the details of this dispute;
• axis bank vistara credit card [protected]
• complaint id: 30618378
• fir reference number: 73811
The fraudulent transaction happened on 23rd april 2017 of amount inr 107, 500. I immediately called axis bank and blocked my card. I sent all the documents within 3 hours, as per customer support executive advise. Here is list of the same;
• signed copy of dispute form
• axis vistara credit card (Cut in two pieces)
• incidence description signed copy
• fir – ghatkopar police station, cybercrime cell mumbai
• passport copy
Axis bank promised to resolve the dispute within 15 to 45 working days but they didn’t even start the investigation, despite following-up and forwarding the documents more than 15 times. I spoke to axis bank executives more than 10 hours so-far and repeatedly explained them the story but every time they gave different excuse to justify the reason of failure from their end. Reasons they gave are;
1. It team missed to upload the documents
2. Dispute team is yet to start investigation
3. Dispute team want fir in standard format
For 3rd reason, i requested them to provide sample fir format but they didn’t, despite requesting many times.

I would be greatly thankful to you if could help me resolve this issue.

Thanks,
Vijay chaurasia
Vijayc. [protected]@gmail.com
+[protected]