Axis Bank — Bad service on emergency concern and bad process

Address:

560037

I want to register a complain for a very bad services from axis .I was given false promises every time I call in customer care. I want to change my new number in bank records and on my internet profile. So as advise I went to update in the Axis ATM with mobile update and alerts. I got the message for the changes. Now when it was already one day over I still cannot update my mobile number on my internet access account. So again I cal up to help, they said yes mam it is done already will be done after 4 hrs. I waited four hours and checked again I do not received any netsecure OTP on my new number because of which I cannot do any online emergency fund transfer. Now on calling again and again my problem is still not solved, its 4th day now, still no progress. Complaint number also registered.18863541. This is really annoying and such a bad service never face with any other bank services. This bank has been really bad in customer service and dint even care what a customer is facing I would like to complaint and rate as "0" in customer service. This bank is really sick and encourage anyone not to go with Axis bank. Now I am still waiting for my problem to get solved, ...