Axis Bank — bank is irresponsibly behaving

Address:New Delhi, Delhi, 110070

Many times we tried to contact through email but failed. Communication with Nodal officer or bank has become difficult and very cumbersome. We have to call or chat which is difficult process. Chat executive leaves the session before starting the session. No option is given of email. If we need statement of credit card of some previous months, no option is available online or through internet banking.
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I send money through tez app. 260 Rupees debited my account but transaction is not successful. So I want to refund my money..

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    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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