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[Resolved]  Axis Bank — bank levied 7k for transaction fee - and they don't know why

Made an international atm debit - and yes i took into account cross currency exchange, gst and probably amount levied by international atm bank - still doesnt add up to 7k difference. Funnily bank doesnt know how the transaction is split - connected with customer care, and bank branches in bangalore as well as trivandrum. Their hierarchy for solving customer complaints is nonsensical - they just revert saying we'l get back and they never do.

Pathetic service.
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Jan 24, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2019
Axis Bank Customer Care's response Hi, we are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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Comments

Please refer service request :56144333, you should find all relevant details there.Also my contact number.
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Axis Bank Customer Care's response, Dec 21, 2019
Verified Support
Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
Please reach me anytime between 3 to 5 PM.Contact number is valid.
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Yet to receive a call.

Do help in providing a resolution to this problem.
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Axis does it again with its poor customer service - No Response!
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