Axis Bank — big fraud bank

Address:

Udham Singh Nagar, Uttarakhand, 244713

Kind attention axis team,

This is really regret and shameful for axis persons that you guys have no concern about the problems which is facing by middle class person like me.
Day by day you just make your bank tcheat with the people and found out the ways how to make the money by making fool to the customers.
First of all you hire the customer care people very illiterate who even dont know what information should be given to the customer.
I can not impress my frustration that you people trying to make the fool only.
Few days back i tried to make the online payment and then suddenly it shows that your account has been frozen/blocked. I tried to make the call in customer care the the guy told me that from 31st dec onward from basic account you can do only 3 transaction in a month. For multiple transaction you have to convert in your with the account in which you have to maintain minimum rs 10000/- balance. My total salary is 25000/ month. And whole responsibility of family is on me. How can i maintain 10000 per month in mu account?
After that i asked him other alternative. He said please convert your account in to salary account. I asked how? He said you can do it from phone banking also. I tried many time the procedure he told me but there is no function in insta service for account conversion. After that i again called in customer care. A girl pickup phn and she said "madam there is no option in phone for account conversion."apki jisse baat hui hogi usko jankari nhi hogi". Till that time i spend 45 rs in both calls. But ultimately no solution.
Last night in phone banking my account shows 0 balance even the total balance in mu account is rs. 25000/-so i called in customer care in the night but after 15 minute of hold no one pickup my call and my 11 rs deduct from my phone.
Today again i called in customer care and asked the person why showing 0 balance in my account after account transfer from ghaziabad to kashipur. Then he said"madam please delete the app from your mobile and register again"i follow the same guideline but still balance show"0". Then again i called in custmer care then the girl told me" madam no need to reinstall the app, there is a app refresh option in phone app please do that. Your balance will be shown. And again said "us bande ko p[ta nhi hoga"
Can you tell me is my money is for you for such kind of nonsense response from customer care."you people should be shameful"you are making fool and cheat with the middle class people like me" you are making money with long call hold on customer care and by replying with wrong information to the customer. So that we have to call you again and again and you are making the money.. You are doing core fraud with the customers nothing else.
You are now become the worst bank whose main motive is not providing the services even making the money from us by making fool. I would never suggest to anyone to open the account in your bank. You are the big cheater, now your main motive is how to create trouble for middle class customer.
I have to transfer the fee of my brother but unfortunately due to your fraud i can not transfer the amount in this month. And bear the penalty of 15 days because of you sudden changes without any intimation.

Regard
Minakshi singh