[Resolved] Axis Bank — Card Merge- Limit

Neerku

from Jaipur, Rajasthan

Jun 6, 2022

Address:	Jaipur Rajasthan 302018
Website:	www.axisbank.com

I already having one of ACE Credit card paying on time,
I had applied for fresh card some time back, I thought that new card will be available with new limit.
But when the card was received, I came to know that the limit has come merged together without my confirmation.

There is showing Limit but m not able to use because the reason is Limit merged both card.
I called customer support they are saying me about card merge,
I want to complain
That without my confirmation why they merge my card.
I applied fresh card
And they merged my card without my permission

Please help me out or do the needful, as i want my new card with the available new limit apart from merged limit card.

Neeraj Kumar
Axis Bank Customer

+1 photos

Was this information helpful?

No (1)

Yes (0)

Jul 7, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2022

Axis Bank Customer Care's response Hi, we would like to inform you that as per Bank's internal norms, if a customer holds more than one credit card, the limit of all the cards gets merged. Regards, Team Axis Bank