Axis Bank — Cash deposited but transaction declined

Address:

No.2 3rd Cross, Lalbagh Road

I had deposited 17000.00 in my current account using the same account debited card in an axis Bank cash deposit machine located at N R road. It displayed message as " cash has been retained, please contact nearest branch" then I got an acknowledgement saying transaction declined, response code 072 unable to process.

Need to know what happened. As neither the atm machine returned the amount nor my account is reflecting any credit of 17000.00