[Resolved]  Axis Bank — Change of registered mobile number of NRI account

Address:Ghaziabad, Uttar Pradesh, 201010
Website:www.axisbank.com

Hi i have an NRI account in Vasundhara Ghaziabad Branch by name Deepak Kumar Mangain, from past one month my family is running behind the bank ppl to change the registered mobile number as i am out of country and will be back by march only,
1) i have submitted my signed required documents by mail but now they say the NRI team is not accepting that now i need to be presented psychically. now thats not possible for me i am in sailing now .

2) they say my sing are mot matching in the cheques i have given to my family,

3)they say to change the number through the app BUT the app do not have any such option

4) online transaction are also not happening through the app.

5) Finally after running behind them for a month i came to know that the email id is incorrect. but i receive all my bank email in the same and its the only email i d i use .

request you to arrange a call from the NRI department to my sister [protected] or mail me the process at [protected]@yahoo.com and do the needfull as soon as possible .
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Feb 10, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2017
Axis Bank Customer Care's response
Hi Deepak,

It’s perfectly understandable that you’re very upset about what’s happened. Please share the reference number which you may have received from the last communication channel approached for us to look into it.

Regards,
Axis Bank
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