[Resolved]  Axis Bank — Charged interest without giving me any sms to pay the due.

Hello sir/madam. I have a Flipkart Axis credit card. I completed the minimum amount payment on 13th June of my total amount due which was on 30th June. I was patiently waiting for axis bank sms on the registered mobile number but not a single sms did I receive. Just to be extra sure I even visited the Axis Bank Mobile app on 8th July where the pay now option was not available. Many times the pay now option shows only when the bill is generated and until then it remains inactive. Hence it was indicative that the bill was not generated. On 11th July i was going through the app when i noticed i have been charged interest for not paying my bill. I immediately called customer care and the representative falsely told me that the system shows i received not only sms but even mails and multiple calls from axis when in fact I did not receive even one. When i insisted him to transfer call to a higher desk the higher authority told me that axis bank does not provide sms or mails or calls regarding this. My only concern is that if I had been provided some message to complete my payment I would have. Even the Axis bank mobile application did not activate the payment option. Furthermore the terms and conditions mentioned on the card states that Late payment fees interest levied if the Minimum Amount Due is unpaid after Payment Due Date mentioned in Most Important Terms and Conditions page 8 Finance Interest Charge details Point 1 sub point 3 which in my case doesnt fulfill as the minimum amount due has been paid. I request you to please look into the matter as i think i have not been informed clearly and thus the charges levied on me arent right. Even the Nodal Officer grievance redressal is not working properly on the Axis bank site. Thank you in advance.