[Resolved] Axis Bank — Charged on Credit Card not owned by me

Jisha Saji

from Bengaluru, Karnataka

May 10, 2022

Address:

No.264, 2nd Cross, Gangamma Temple Road, Jalahalli PO, Bangalore 560013

Dear Sir/Madam,

Actually this month ie., 5th May 2022 I am given a statement of yearly charges on a credit card which i have never received nor requested for. The Credit Card named as Axis Bank Flipkart Card with charges 590, its showing doubles now. In the process to block the card, its allowing only for replacement. I do not want to pay the charges on a card, which i dont own or have or used. I dont understand how such a confusion is created, without my consent the card is linked to my account. I have never sent any consent on buying this card, as i already hold a life time free NEO Credit Card. I tried calling multiple times to Axis Bank Customer Care, but of no use the customer support is very bad. Alexa is there which doesnt provide any options to call customer support. Please check the same and suggest.

Thanks and Regards,
Jisha Saji
+91 [protected]

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Jun 11, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

May 11, 2022

Axis Bank Customer Care's response Hi, we request you to reach out to our Phone Banking Center on [protected]/[protected]. You may also visit our support channel to www.axisbank.com/support through which our customers can email/chat with us instantly. Regards, Team Axis Bank.