Axis Bank — Charging Negative Money On ASAP Zero balance account

Sir, i have ASAP saving account in axis bank but i stopped using it for several months nearly 1-2 year now my account balance is reflecting -1390 inr. When i talked to customer care they told me to visit branch and when i visted branch they denied and they told that they cannot do anything i have to pay the debt -1390 whereas according to rbi rule bank can not impose negative charge once balance touches to zero
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 29, 2021
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused and are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
May 29, 2021
Updated by Anni1993
[protected]
May 29, 2021
Updated by Anni1993
Please close my account I'll not pay any negative charges to the bank
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