[Resolved] Axis Bank — charging rs 690 as cash transaction charges etc from my a/c no.[protected]

Deepak Kumar Banerjee

from Kolkata, West Bengal

Address:

Kolkata 700071, Kolkata, West Bengal, 700026

An amount of Rs690 has been debited from my above Savings Bank account unilaterally as cash transaction charges etc, without any clarification.
On visiting the Branch the same could not be clarified as to why the charges have been imposed.The deduction has been made on 15th June, 2019 when earlier Rs59 was deducted for deposit beyond Office hours.The same is not only unjustified but squizzing out money to increase Bank's earnings.
Please do the needful and arrange for refund of the deduction.
Thanks and Regards.
Deepak Kumar Banerjee
Mob. [protected]

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Jul 19, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Axis Bank Customer Care's response Hi, sorry for the trouble. We are very transparent in terms of charges which are mentioned on our website under the most important terms and conditions of application form and statements. The charge is valid and applicable as per the schedule of charges. Refer to the following link: https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-ConsolidatedChgs.aspx to know about details of the charges. Regards, Team Axis Bank