Axis Bank — cheating axis bank making negative balance without any information acc no [protected]

Address:Axis Bank IndiraNagar Bangalore
Website:www.axisbank.com

Name :upendra vasireddy account no:[protected]
I have salary account in axis bank from my first company after coming out of company i never used that account and i am went out of state for working. I called customer care to close account. But they told need to come to own branch. I received every time message as your account balance is zero and now also came like that. Now i am went to branch for asking closing of account they told you have negative balance for not maintaining minimum balance we kept negative balance. I shown my messages they given zero balance. They are told that is our business policy. My friend told that as per rbi no negative balance in savings account. I went another time for showing and closing that account but they told why we need to follow those rules. And we didn't received any instructions like that from our bank so you need to clear negative balance to close it.
This type of cheating customers and rbi done by axis bank please take action against these type of cheating banks.
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
May 06, 2020
Axis Bank Customer Care's response
Hi, as per guidelines issued by Govt. of India, Ministry of Finance, we have waived the minimum balance fee and ATM transaction fee for April - June 2020 period however the non-maintenance charges have been levied as per the schedule for the months prior to March 2020. Please visit the following link for more details: https://www.axisbank.com/relaxation-in-fees-and-charges-for-savings-account-due-to-covid-19 Thanks for writing in! Regards, Team Axis Bank
May 06, 2020
Updated by Upendra Vasireddy
My Complaint not related to 2020 yr charges, i am asking about why my account went to negative balance

No negative balances in savings accounts: RBI. MUMBAI: Negative balances in savings accounts due to penalty charges are now history following a directive from the central bank. The RBI has asked banks to stop imposing charges for non-maintenance of minimum balance once the balance in a savings account touches zero

May 06, 2020
Updated by Upendra Vasireddy
The RBI has asked banks to stop imposing charges for non-maintenance of minimum balance once the balance in a savings account touches zero.
Then how come you guys charged..
If the issue was not resolved i will complaint to RBI
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