Axis Bank — cheque book application taking a very long time

Address:	Kolkata, West Bengal, 700135
Website:	axisbank.com

I have an nre account : [protected]. I had applied for a new issue of cheque on the 29th august 2017 for which after an enquiry it was found that the new cheque book had been issued on the 30th august 2017 by the fastest courier in india "maruti air courier" from kolkata and being in kolkata i have still not received it doc. No.[protected].
I would like to ask axis bank if its a real courier service they are using to send bank documents.
After a lot of phone calls i'm told that the documents has been lying in the branch office of maruti air courier, kestopur branch since 30th august 2017 and as they have only one delivery boy so he takes chooses a route each day to deliver... Whose fault is it that i have beeen desperately waiting for so long... Axis bank or the maruti air courier.

Azavee thingbaijam