Respected Sir/madam,
I Ruban Dutta would like to bring your kind attention that recently I have been immensely being bullied with unethical, intimidating & coercive behavior from one of the loan recover agents appointed by Axis Bank. (backed up by call recordings to support further)
Long story short (against me), post March 2019 credit card dues have been outstanding but somehow also managed to clear my small amount of minimum dues (even after opting for moratorium) upto some amount but since September I have been unable to pay my monthly dues as I have zero source of any income now. Hit hard by the pandemic.
I know defaulting is not an ideal situation from my side but all I have tried to convince is that the default is temporary and the repayment would soon become regular. (starting from February 2021)
Now here comes the recovery agent. There are many recovery agents I have been getting call from various number but one person/lady against which i received a call has turned into a nightmare. She started from defaming me, speaking coercive & including threats like (ab aap dekhiyega kya karti hu) and lot more. (ready to share call recording). Humiliation at personal level and several unethical ways to extort money like "make it by 3pm immediately or face the consequences, then she calls and says make it by 5pm right now, & then states make it by 11pm in a rude aggressive and with a bully tone which is not at all acceptable.
From the very first day i have never missed any calls from any loan recovery agent and have been cooperating and requesting for some time means i have already stated that as I have been hit by pandemic as well as jobless I will be starting my regular easy monthly emis from February. I am willing to restructure but they are continuing forcing me to pay a sum of 3690 immediately which at the time is impossible. Also I believe that defamation and humiliating of one's status over the phone is very unfair and not acceptable.
My Service request number of axis bank for restructuring or reconsideration[protected]
Complain registered service number[protected]
Always willing to cooperate but the third parties (agents) not willing to listen. As i said i don't have any complains regarding any agents except the one that I'm complaining for. I have already shared her number to the concerned department.
This has to stop sir. We all are civilized people and have got civil rights. Everyone os believed to behave in a civilized manner. I urge you to please look/investigate into this matter or else the harassment and irregular calls and bully will keep continuing against me from the respected lady. (agent)
(recordings are with me, I can forward)
Looking forward for your cooperation sir.
Thanking you
Your's sincerely
Ruban Dutta
[protected]
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