[Resolved]  Axis Bank — collection agent harassing

Address:

500011

I have used axis bank credit my actual credit limit is 75000 and outstanding amount is 86000.. I paid complete outstanding till may’2019 after which because of my health condition i missed out paying june month generated bill. Customer care agent called me and said if you are not in a situation to pay complete amount pay minimum due and i paid the same in july month. After which payment got generated for the month of july, one collection agent visited my house he started threatening me if you are not paying the entire amount we will mail and it effect your cibil and he said pay to 10k on aug 12th so that he will give me 1month to clear off the entire outstanding because my bill will generate after 12th of every month. After that he promised that if you pay 10k your oustanding will reduce from 86000 to 76000 and you can easily clear off 76k, i agreed and paid the 10k amount and today i. E., aug 24th 2019 he came again for payment i said 10days ago only i paid 10k and again you came for payment at least i have 1month to pay august bill.. He is not listening at all he started threatening me and because of him my hypertension got high and iam 8months pregnant. He started troubling me with his words. I asked his supervisor number i called him he is talking irresponsible. I have time to clear the due till mid of sept to clear actually because my bill got generated on aug 12th. His supervisor was reckless so i asked his senior supervisor number he is asking me to visit the office i said i cannot come in this situation let me talk to ur manager on call i requested he is not listening at all he cold heartedly disconnected my call. I asked is this is the way to handle the customer moreover a pregnant lady? His answer was weird. I don’t care if you are pregnant or not we want our payment.. Until we receive payment our agent will come visit your home and threaten you. So i want to complaint on both collection agent and that supervisor also.