[Resolved]  Axis Bank — Collection Malpractices Complaint "Axis Bank"

Address:

Thane, Maharashtra, 401101

I consider myself a responsible individual and I like to stay committed to my obligations, to keep it brief in my past several years of continuous employment I’ve kept my bills paid with all the banks and other institutions on time, unfortunately I lost my job in Nov 2015 and since then it’s been an absolute struggle for me to find a similar new job, currently I’m working for pennies as a freelancer and my income isn’t enough to fulfill all my obligations, due to my current financial status I haven’t been able to make payments on time, but I’ve somehow managed to get by things…

I’ve communicated the situation with Axis Bank employees, but nothings seems to work, as per RBI’s Collection guidelines recovery agents are only supposed to discuss things with me and in case if I’m not available they can seek information from people I know, but they have been doing exactly opposite of what they are supposed to, My mother has some serious health issues and Axis Bank’s recovery agents have never missed a change to harass her when she’s all alone at home, today it happened again and when I spoke to the representative (Pravin [protected]) personally over a call he as usual again tried his best to humiliate me and when tried I explaining it to him that his method for collection is considered inappropriate as per RBI’s guidelines he boldly said “that they (Axis Bank) don’t care about RBI’s guidelines because it’s India”…

This mail to you is my last resort, I’m tired of requesting Axis Bank and it’s officials to not follow malpractices, but they seem to be completely adamant to take RBI’s guidelines in to consideration.

Please help me or at least give me a suggestion to get this situation under control.

Note: I've tried communicating issues with axis banks ombudsman department, but their phone number (Mr Alok Srivastava[protected] is always unreachable.