Axis Bank — Collection Team Harassment

Hi,
As we struggle through the pandemic and the unexpected demise around us, my circumstances are pretty bad. I have been diligent with my payments. Upon receiving the first call I clarified the situation. However I am being taunted everyday and someone of them are quite unprofessional. Threatening me and being rude stating that I will continue to receive multiple calls in a day and probably a visit home. I thought gone are the days when people were threatened. In 2022 and especially in such circumstances where we humans struggle losing our loved ones, I expected humanity and professionally more so from a reputed bank such as Axis. I am absolutely disappointed. This is taking a toll on us emotionally and physically. Could I please request for a professional way of handling the customers?
This is a humble request on behalf of all the customers.