[Resolved]  Axis Bank — Complain against credit card recovery department (urgent!!)

Address:

462039

Want to complain against your credit card recovery department for their unethical and unprofessional act.

AXIS BANK Credit Card Department who has illegally put the amount in my savings account on lien for credit card outstanding. There was absolutely no communication (via email, phone call and hard copy letter). The only information i had from them that they will charge me fine for delay in the payment.
On 27 October 2016 evening i saw that my whole saving a/c. amount balance of- got deducted by credit card department without any record (via email, phone, sms and hard copy letter), Till now i haven't received any official explanation from anyone neither a bank or a credit card department via email, phone, sms and hard copy letter.
when i agreed in making partial payment of my credit card through my fixed deposit, they declined my request without any explanation. Now from 27th October 2016 till 1 November 2016, I haven't received any information regarding all the credit card recovery department step.
Nobody is helping me i have spoken to credit card customer person, Credit card concern person from bank branch. Even Axis bank Branch where i opened my account and fixed deposit is not helping me they are asking me to talk to credit card department and credit card customer care is asking me to talk to my bank branch.
rticularly look for answers to the following queries

1.Why wasn't I contacted about details regarding the case, during the case investigations at all?

2. Why was I not informed about the one sided decision taken by the bank?

account no. [protected]. Gulmohar branch Bhopal- 462039.

How can credit card department put whole amount from my saving account on lien for recovery without informing me/ my authorisation?

3. When i taken the card against Fixed deposit which worth more then the credit card. why such extreme steps been taken against me and caused me inconvenience.

I would like to complain against AXIS Bank credit card department. Also, please remove the lien on my saving's account at the earliest.

I request you to please contact Axis bank and remove lien on my savings account and allow me to settle the payment through my fixed deposit.
Thanking You
Regards
Divya singh