[Resolved]  Axis Bank — Complaint Regarding Chargeback Request

Hello Sir / Ma'am
I'm Rasina having a bank account Paytm payments Bankand i was making a payment of Rupees 10, 000 to my brother's account through paytm and due to network issue I selected a wrong a number a made the payment of Rupees 10, 000 on 14th April i immediately contact the receiver whom I wrongly transferred the amount and she said my account is freeze i can't help after that on same day I call at my bank and explained my issue and tell me to request a chargeback request for reversal of my money and then my bank requested a chargeback request and then after 25-30 days my ticket was closed and i got a notification that the Receiver Bank (Axis Bank) declined the charge back request then I contacted the lady whom I accidentally sent money she said I have unfreeze my account but the amount I sent to her account has been hold by the bank and it's in lein amount so i again called at my bank and requested for charge back and then after 15-20 mins i got a notification that the bank (Axis Bank) declined to refund my money. I again called the bank and the bank (Paytm payments Bank) replied (Axis Bank) gas rejected the charge back request although the lady is ready to pay back my money please team help Axis Bank Is Not Giving Me My Money Back
Please Team Help me the Amount means a lot to me.
I will be helpful to you
Thanks & Regards
My Email Id :- [protected]@gmail.com
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Jul 28, 2023
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2023
Axis Bank Customer Care's response
Hi, we request you to liaise up with the account holding bank from where the money has been debited for further assistance. Regards, Team Axis Bank.
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He is helping me but the respected Bank Axis Bank is denying

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