Axis Bank — Consolidated charges

I initially had a Savings Account with Axis Bank which was subsequently converted into a Salary Account because i started receiving my salary in the said account. It was not a thing which i initiated, but was done by the bank only, but with my consent. I was not supposed to maintain any minimum balance in my Salary Account. However, soon after, i stopped getting my salary in the said account and have not been into job for quite some time due to this COVID thing, however, today while i was scrolling through my bank statement, i was terrified on seeing that the bank has been charging "Consolidated Charges" on monthly basis for as far as my bank allows me to see my statement. I have never received any communication from the bank regarding the charges nor about conversion of my account type, just the way they ESPECIALLY called me for converting it to Salary from Savings.

Now, while i am trying to reach out to me them, the call is just not going through. The bank has charged at least INR 2, 700 excluding GST and could possibly be more than that as i am unable to see my earlier statements.

It is so unjust and unethical on the bank's part to deceive its own customers as the bank is supposed to be a treasurer and someone who gives assurance in terms of safety and not an agency which is here to exploit its own customers.

My Account Number is [protected].