[Resolved]  Axis Bank — Consolidated Charges

Address:

Bhopal, Marwari Road

Dear Bank
I am writing to you today to express my dissatisfaction with your bank's handling of my account. As per RBI protocol, it should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance. However, my account was turned into negative balance due to non-maintenance of minimum balance.
Due to some unforeseen circumstances, I was unable to maintain the minimum balance in my account for a few months. As a result, my account was turned into negative balance and I was charged a penalty.
I understand that your bank has a policy of charging a penalty for non-maintenance of minimum balance. However, I believe that this policy is unfair in my case. I was unable to maintain the minimum balance due to extenuating circumstances and I was not aware of the policy.
I have attached a copy of the RBI circular that states that banks should not turn accounts into negative balance solely on account of levy of charges for non-maintenance of minimum balance. I would like you to review this circular and take appropriate action.
I would also like to bring to your attention the fact that my salary account was not converted to a savings account after 3 months of no salary credit. As a result, I was charged a monthly maintenance fee for a salary account that I was not using.
I believe that these charges are unfair and I would like you to waive them. I would also like you to ensure that my salary account is converted to a savings account so that I am not charged a monthly maintenance fee in the future.
I am disappointed with the way that your customer care agent has handled this matter. The agent was rude and shouted at me before disconnecting the call. I would like you to investigate this matter and take appropriate action against the agent.
I would like to resolve this matter amicably. I would like you to waive the charges that I have been charged and to ensure that my account is properly managed in the future.
If I do not receive a satisfactory response from you, I will be forced to raise a complaint with the RBI Ombudsman.
Thank you for your time and consideration