Hi,
I have my Axis Savings/Salary account from last 4years +, Last two years i did not used that card. So that i had a plan to surrender the same by paying the negative balance.
Meantime In my current organization requested to keep open the Axis Bank account for the salary purpose. So that i was requested to bank officers on[protected]at Ananth Nagar Branch, Electronic City Phase 2, Bangalore). Shall i continue this account after paying the negative amount. Hence he confirmed, I have shared the account details to my organization.
Salary got credited on my Axis account on[protected], Negative balance got cleared. Happily started using Axis account.
Suddenly last sunday[protected]:57 Consolidated Charges has been debited amount Rs16, 580.30 without of any intimation. I got scared and started reaching phone banking officer. I reached phone banking officer sharp 18:23, Officer not having any sufficient details to answer me, She asked me to reach after 60mins.
Again i dialed phone banking officer 19:23, But i got connected officer sharp 20:00. He confirmed that is valid charge. He unable to process and refund and i requested him to transfer to their senior officer.
Their Senior officer (Neha) has confirmed nothing can do by themselves. She recommended me to visit near by branch for the same.
I have reached bank on monday[protected], I have checked one of the lady bank officer about the same. After explaining the history.
She given the clarity, If we want to close the account they will not charge any consolidated amounts, We can pay our old negative balance and close it.
If incase you want to continue as a customer of Axis bank. That is your bad, You have to pay the consolidated charges as per the bank that too no prior intimation.
And finally she recommended me to close the account.
How good response from the bank.
I want my money back, i will not wait for 24 hours or 48 hours.
Regards
Venkateshbabu
+91 [protected]
+91 [protected](Registered Mobile Number)
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