[Resolved] Axis Bank — Credit Card Address Change without my notice by Axis Bank

uxlogix

from Bengaluru, Karnataka

Address:	Khordha, Odisha, 751010
Website:	axisbank.com

I have been using Axis Bank credit card since more than 5 year with out missing any payment date. The card was schedule for renewal in Nov 2016. Not sure what happened. They suddenly changed my address to a different city and send the new card to the wrong address even after given the complain regarding address. Till now now one given me a answer why this happen, may be they are trying to do some fraud transaction in my card. Again they changed my address on 24th of January without even my permission. Not sure which address they have changed now. I called them more than 30 times and no one is giving proper answer. every one saying wait for 5 days but id already passed 25days. I have attached all the details.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Mar 4, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

Axis Bank Customer Care's response Hi,

It’s perfectly understandable that you’re very upset about what’s happened. Please share the reference number which you may have received from the last communication channel approached for us to look into it.

Regards,
Axis Bank