[Resolved] Axis Bank — credit card application fraud axis bank

KasiViswanathan meiyappan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

I am kasiviswanathan. M and i have submitted my documents for axis bank neo card on 4th dec 2019. On5th dec i received a msg from axis bank station that congratulations, welcome to axis bank credit cards! Your application for axis bank credit card is approved. The card details will follow shortly. I tried to follow it up after few days but i never received ay update. Later called to customer care they said it was under processing. I checked online it is showing my application is declined because my date of birth is not matching. All my records i have the same date of birth. How on the hell can that be possible.
Later i am receiving a msg from axis bank your credit card application for axis bank neo card with reference no 16661651 has been declined. Pls call [protected] if you did not apply
My application no - 784136 ; reference no : 16661651.
Kindly request you to resolve the problem.

My suspect is axis bank executive has uploaded the wrong document online.
Kindly resolve or respond to the above questions.

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Mar 1, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.