Axis Bank — credit card approved but later application rejected due to bank side mistake. | |||
I am kasiviswanathan. M and i have submitted my documents for axis bank neo card on 4th dec 2019. On5th dec i received a msg from axis bank station that congratulations, welcome to axis bank credit cards! Your application for axis bank credit card is approved. The card details will follow shortly. I tried to follow it up after few days but i never received ay update. Later called to customer care they said it was under processing. I checked online it is showing my application is declined because my date of birth is not matching. All my records i have the same date of birth. How on the hell can that be possible. Later i am receiving a msg from axis bank your credit card application for axis bank neo card with reference no 16661651 has been declined. Pls call [protected] if you did not apply My application no - 784136 ; reference no : 16661651. Kindly request you to resolve the problem. My suspect is axis bank executive has uploaded the wrong document online. Kindly resolve or respond to the above questions. Was this information helpful? | |||
Axis Bank customer support has been notified about the posted complaint. Verified Support Dec 20, 2019 Axis Bank Customer Care's response Hi, we tried reaching you today, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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