Axis Bank — credit card bill contains irrelevant charges

Hello,

Please find the attached screen shot. I have been trying to contact customer care service to enquire my randomly generated credit card bill. From last 2 weeks. But call was not able to connect the concerned person.

Today fortunately, i got connected after waiting 50mins.

So once your person from credit card department took over my call. His name was shrinath (Or srinath).

The call was started at 8.48pm and he answered me at 9.40pm. And he was not able to answer my queries and disconnected the call. I was called from [protected]

Is this the way you people are giving the service to our queries?

Do you people really think, that you can snatch the money from people by putting irrelevant charges?

I am expecting the reply soon. And the queries for my credit card bills