Axis Bank — Credit card

I was holding a credit card with axis bank having limit of 55000. Due to covid and other financial crisis i was not able to make my credit card bills due to which my credit card bill goes to 78192 which i'd paid two months back. And my cibil is showing axis bank card as written off. There is no point to showing my card as written off as i've paid the bill in full inclusive of all interests and charges. Now bank is asking me to pay another 8000 for cibil masking, why shpuld i pay that as i've made the full payment towards my credit card. Please get this resolved as i've paid 23182 over my credit card limit and updated my cibil record as closed from writteen off as i've not availed any waiver/ discounts