[Resolved]  Axis Bank — Credit card

My name is sadia parveen i am a credit card holder of axis bank my credit card no is [protected], i had to close my credit card when i asked to axis bank representative he told me that if you deposit the rs. 11178/- then your credit card will be closed permanently & also your cibil will be repaired permanently for which i have been deposited both charges total outstanding rs.9314.34 + cibil clearance charges 1863 = total Rs.11178/- in my credit card on 15/07/2022 trans. ref no. WICI[protected] even after this they still have not my close my credit card yet due to which my cibil score is getting down 645 & credit card status looking written-off for rs. 1864/- after this i have re-deposit rs.1900/- again so that the credit card can be closed but still could not be closed yet while i have deposited all dues also asked to credit card division many times. apart from this i had raised a dispute over cibil's portal on 18/09/2022 but till now no reply given to cibil department from axis bank side because of this i am facing lot of problems.
please look the matter & take necessary action against axis bank so that they close my card & my credit report can be repaired.